- About us and these Terms
- Welcome to Laced! Laced operates a peer-to-peer marketplace (the
"Marketplace") that allows
third-party sellers to list and sell their items, including luxury trainers and other branded footwear to
buyers, all on an anonymised basis using our mobile application or website (the "Services"). Our mobile
application and website www.laced.co.uk ("Website") is operated by Laced Europe Limited of 42
Cudworth Road,
Ashford, Kent, England, TN24 0BG ("Laced", “we”, “us”, or
“our”).
- About these Terms. These Marketplace Terms and Conditions, our returns and refunds policy,
privacy policy, ("Policy" or "Policies"), website terms of use and all other
requirements posted on our Website
(collectively, “Terms”) describe the terms and conditions on which we provide the Services and
our Website to
you (either as a buyer or seller) ("you" or "your"), whether as a guest or a
registered user.
-
Your privacy is important to us. We will collect and process personal data in accordance with
our privacy
policy, which is available here.
- Your use of the Services will be subject to accepting these Terms. By using our Services and
the Website you
accept and agree to be bound and abide by these Terms in full. If you do not agree to these Terms, do not use
our Services or the Website. Please read the Terms and our Policies carefully before proceeding to use our
Services and the Website.
- Changes to Terms and Policies. We may change these Terms and our Policies at any time, but if
we do, we will
place a notice on our Website. We may also send you an email and/or notify you by some other means. Changes take
effect on the date set out at the end of these Terms. You should check these Terms often to stay informed
of any changes that may affect you. Your continued use of the Website and/or Services after we change these
Terms constitutes your acceptance of the changes. If you do not agree to any of the changes, you must cancel
your account and not use any portion of the Services.
- Who may use the Marketplace. The Marketplace, Website and Services are intended for use only
by persons who
are at least 18 years of age. By using the Website and Services you confirm that you meet this requirement and
that, if you are under the age of 18, you have received permission from your parent or guardian before using the
Website and Services.
- Your relationship with us. Laced provides the Marketplace to allow buyers and sellers to
conclude sales
directly. Laced is not involved in the setting of prices – these are set entirely at the relevant seller's
discretion. Buyers should therefore be aware that items offered for sale on the Marketplace may be available for
purchase elsewhere at lower prices. The contract formed at the completion of a sale for the items offered for
sale on the Marketplace is solely between the buyer and seller. Please see sections 5 to 8 which sets out the
process for buyers should your transaction not proceed smoothly - including the right to cancel the contract,
request refunds and returns, and submit complaints.
- Accounts and using the Services
- Setting up an account. Buyers and sellers must create an account to purchase or sell items on
the Laced
platform by providing certain information such as first and last name, contact details and billing address. If
you are selling with us we may also require additional forms of identification such as a driving license or
passport. You must provide accurate information about yourself when you create your account and not use any
false details. You must keep your account details (including passwords) safe.
- Deactivating your account. You may deactivate your account at any time by emailing [email protected] and
requesting that your account be deactivated. Please include “account deactivation” in the subject line of the
email.
- Account security. You must notify Laced immediately if you learn or suspect that your
password has been
compromised or your account has been used in an unauthorised way. You may be held liable for losses incurred by
Laced or any other person due to another person using your account or password. You may not use any other user’s
account or password at any time without the express permission and consent of the holder of that account or
password.
Information for sellers
- What items can you list for sale? You may list any of the footwear items that appear in our
dropdown list or
search. If the product you are looking to list does not appear you can contact [email protected].
- What condition do the items need to be? All items must be in brand new condition – i.e. in the original
packaging, unworn and in perfect condition including any extras that came with the item (e.g. spare laces or
accessories).
- How do you list an item for sale? Once your account is set up, you may begin to list items to
sell. You must
select the item you wish to sell, along with the size and a listing price. You are fully responsible for
ensuring that all information you provide about a listed item is accurate. Once you are happy with your listing,
it will appear in your account as a listed item and we will provide a breakdown of the fees and charges
(including any admin fees, commission payable on the list price and shipping costs). Listed items will appear on
our Website, anonymously and will be available for buyers to purchase.
- What happens once your item is "sold"? We will send a notification to advise you that your
item has sold. We will provide you with a shipping label in our notification in order to send the items to us
for inspection. You
have 2 business days from the date of the notification to send the item to us. Once collected, please remember
to mark your item as shipped from within your Laced account by clicking here. If
the item is not shipped to us
within this timeframe we reserve the right to cancel the transaction. If the items arrive after this time Laced
reserves the right to retain the item for sale on behalf of the seller or return the item to the seller at the
seller's cost.
- How does the inspection process work? Once you have shipped the item to Laced, our quality
control team will
visually inspect the item and use commercially reasonable efforts to confirm it is authentic and meets our
condition standards. If Laced determines the item meets our quality and condition standards, Laced will ship the
item to the buyer.
- What happens if the items don't pass the inspection? If Laced cannot reasonably confirm the
authenticity of
the item or determines it is not authentic or does not meet our quality and condition standards, then we will
notify the buyer and the seller that the item has not passed authentication and we will issue a refund to the
buyer. We will charge the seller an administration cost for failing to pass the inspection. Items that do not
pass inspection will be returned to the seller, in each case at the seller's cost and subject to an
administration charge being levied for retaining the item or processing the return. Laced will communicate any
such administration charges at the time of processing.
- Laced has the right to reject any item for any reason. This includes, and is not limited to,
authenticity,
failure to meet our condition standards or damage to the item.
- How long does it take to inspect the item? Once we receive the item from the seller it
generally takes 2
business days for us to inspect the item and ship it to a buyer. This can be longer during busy periods.
- When will the seller be paid for the item and how and when does Laced take a commission on a
sale? If our
inspection and authentication process is successful, the item will then be shipped by Laced to the buyer. Unless
otherwise stated by Laced, commission on the sale price at a rate of 15% will be taken by Laced. The seller will
receive payment for the sale, minus Laced's commission (and any other fees as stated on the listing
confirmation) usually on the day the item is shipped to the buyer (but Laced will not be responsible if payment
is delayed for any reason).
- What happens if a buyer cancels the contract or requests a return and/or refund? Laced will
assess the
cancellation and/or return or refund request and will notify the seller of such. If a request is successful, at
the reasonable discretion of Laced (and where the buyer is entitled to cancel and return the item in accordance
with these Terms), Laced will process the refund and charge the seller for the amount due and may charge an
admin fee equal to 12% of the sale price for processing the refund plus the cost of returning the item to the
seller.
Information for buyers
- How and when do you pay for the item? Payment for the item is made via a third-party payment
provider (Stripe)
and payment is taken at the time you click "confirm order" during the checkout process. We will then send you an
email confirming that the order is successful.
- What happens once you've purchased an item? We will keep you up to date with emails letting
you know when the
seller has sent the item for inspection, once we have received the item for inspection and the outcome of the
inspection.
- What if the item fails the inspection? We let you know the reasons why the item has failed
and we will issue
you with a full refund for the item (which may take between 5 to 10 working days to process) to the original
payment method you used. We will let you know by email when a refund has been processed so you are always
informed.
- What happens if the buyer doesn't receive an item? If a buyer does not receive an item, the
buyer shall
promptly report the issue to Laced within 2 days of the latest estimated delivery date.
- What happens if you think an item is counterfeit once you've received it? If you receive an
item that you
believe to be counterfeit, you must notify Laced in writing within 14 working days after receiving the item, and
we will commence an investigation into the item. We may ask you for your assistance and cooperation in the
investigation (which may include providing photographs and other evidence of the item, and/or delivering the
item back to us, once we have received the item back we will issue a full refund.
- Can you change my mind about an item? You have a right to change your mind about an item,
return an item and
receive a refund in certain circumstances. Please see our returns and refunds policy in section 8 below for
further information.
- What happens if the packaging is damaged? If you receive the product but the packaging is
damaged, you must
immediately send us photographic evidence of the damage to [email protected] - this is important if you
subsequently change your mind and wish to return the items.
- What happens if you have not received the item? If the item shows as having been delivered
but you have not
received it, in the first instance please contact the carrier to determine the whereabouts of your parcel. If
you are unable to resolve the issue with the carrier then you should contact us to let us know of the issue. We
will then advise you on the next steps which may include us raising an investigation with the parcel carrier.
- Fees and taxes
- Sellers: Sellers are responsible for paying all VAT you are responsible for and agree to
collect, pay, report
and remit any and all other applicable local, import or sales taxes that may be due by you with respect to your
sales transaction.
- Buyers: Buyers agree to pay any and all local, import or sales taxes (including VAT) that may
be due by you
with respect to your purchase transaction. You agree that Laced is not responsible for reporting, collection or
payment of any taxes on your behalf.
- Counterfeits, fraud, and market manipulation
Laced takes counterfeiting, fraud and market manipulation very seriously. If Laced believes that a seller is
providing a counterfeit item or attempts to defraud any buyer or Laced, we reserve the right to do any or all of
the following, in our sole discretion:
- remove any or all of the seller’s listings from the Services;
- cancel any or all of the seller’s orders pending through the Services;
- withhold any payments due to the seller;
- place limits on the seller’s buying and selling privileges;
- charge the seller’s payment method for costs, expenses and fees incurred by Laced as a result of the seller’s
action or inaction, including charging the seller for the cost of replacement items, the value of coupons and
gift certificates provided to the buyer, reprinting fees incurred by Laced, rerouting charges imposed by
carriers, and refunds to the buyer;
- ship the item back to the seller at the seller’s cost (including any customs and duties amounts incurred by
Laced);
- provide the counterfeit items to law enforcement or destroy the counterfeit items;
- temporarily or permanently suspend the seller’s account; and/or
- charge the seller’s payment method a minimum of £15 or an amount up to 85% of the transaction amount, in Laced
sole discretion, as an administration fee.
- Laced reserves the right not to provide a refund to the seller in the event that Laced reasonably believes
that the seller has acted fraudulently or colluded with others to sell items in a fraudulent manner.
- Legal stuff and general terms
-
Intellectual property ownership. We are the owner or the licensee of all intellectual property
rights in our
Website, and in the material published on it. All images are protected by copyright laws and treaties around the
world.
- Our limits of liability and responsibility to you.
- We are responsible to you for foreseeable loss and damage caused by us. If we fail to
comply with these
terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this
contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage
that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at
the time the contract was made, both we and you knew it might happen, for example, if you discussed it with
us during the sales process.
- We do not exclude or limit in any way our liability to you where it would be unlawful to do
so. This
includes liability for death or personal injury caused by our negligence or the negligence of our employees,
agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in
relation to the items (including the right to receive items which are: as described and match information we
provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any
particular purpose made known to us; supplied with reasonable skill and care and, where installed by us,
correctly installed; and for defective items under the Consumer Protection Act 1987).
- We are not liable for business losses. We only supply the items for domestic and private
use. If you use
the items for any commercial, business or re-sale purpose we will have no liability to you for any loss of
profit, loss of business, business interruption, or loss of business opportunity.
- Technical or Typographical Errors on our Website. The Website and the Services could include
technical
inaccuracies or typographical errors. Laced shall have no liability in connection with any such inaccuracies or
errors, nor shall Laced have any obligation to identify and/or correct any such inaccuracies or errors.
- Links to Other Websites. If any links to third-party websites are provided, (“Linked
Websites”), Laced does
not endorse or sponsor any Linked Websites and is not responsible for the availability, accuracy, content, or
any other aspect of the Linked Websites. Laced disclaims all liability for such Linked Websites, for all access
to and use thereof, and for use of the links to such Linked Websites.
- Disclaimer of Third-Party Information. If any information or material on the Services is
provided by
third-party content providers (“Third-Party Materials”), Laced has no editorial control or
responsibility over
such Third-Party Materials. Any opinions, statements, items, services or other Third-Party Materials are those
of the applicable third party and we have no liability for such.
- Apple App Store and Google Play. Where you download the Laced applications (the
“Applications”) via the Apple
app store ("Apple App Store") or via Google's Google Play ("Google Play"), you
will be subject to the specific
Apple App Store or Google Play terms (as applicable), governing your use of the Apple App Store or Google Play.
- We cannot be held responsible for events that happen outside of our control. This includes
delays in shipping
the items to a buyer. We contact you as soon as possible to let you know and do what we can to reduce the delay.
As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you
can contact our Customer Service Team who will help find a suitable resolution.
- No other terms will apply to the contract you have with us. These Terms and all Policies
posted through our
Services (as each may be amended from time to time) constitute the entire agreement between you and Laced
relating to your use of our Services, and supersede all prior understandings and agreements between parties.
- How we will contact you. If we need to contact you, we will use the email address that you
provided when you
set up an account, or on checkout as a guest.
- Nobody else has any rights under these Terms. These Terms are between you and us. Nobody else
can enforce it
and neither of us will need to ask anybody else to sign-off on ending or changing it.
- If a court invalidates some of these Terms the rest of them will still apply. If a court or
other authority
decides that some of these terms are unlawful, the rest will continue to apply.
- We can transfer our contract with you at any time. Laced may assign or transfer our rights
and obligations
under these Terms at any time. We'll tell you in writing if this happens and ensure that the transfer won't
affect your rights under the contract. You can only transfer your contract with us with our prior agreement.
- You may not enter into any contract on our behalf or bind us in any way. These Terms are for
your benefit
only, not for the benefit of any third party of yours.
- What law governs these Terms? These Terms shall be governed by the laws of England and any
disputes that arise
out of or in connection with these Terms, the Website or the Services shall be governed exclusively by the
courts of England.
- How we handle complaints.
Our Customer Service Team will deal with complaints you may have about the items you have purchased (if you are a
buyer), the Services you have received or issues with the Website. You can contact our Customer Service Team by
emailing us on: [email protected]. They will do their best to resolve any
problems you have with us or the items
sold via the Website and aim to be in touch within 2-3 business days from receiving your complaint, if not sooner.
Our Customer Services Team operates during the hours of 9am-6pm Monday to Friday, closed on the weekends and Bank
Holidays.
- Buyer's cancellation rights.
As a buyer, you have a right to cancel your purchase under certain circumstances:
- Cooling off period. Where you have purchased the items, please note that you are entitled to
cancel any
contract completed with us within 14 days from the day after the day on which you acquire physical possession of
the items.
- You may change your mind at any time. Even if we are not at fault and you are not a consumer
who has a right
to change their mind, you can still end the contract before it is completed, but you may have to pay us
compensation.
- Faulty items. If what you have bought is faulty or misdescribed you may have a legal right to
end the contract
(or to get the item repaired or replaced or a service re-performed or to get some or all of your money back).
- Ending the contract because of something we have done or are going to do. If you are ending a
contract for a
reason set out below the contract will end immediately and we will refund you in full for any items which have
not been provided and you may also be entitled to compensation. The reasons are:
- we have told you about an upcoming change to the item or these terms which you do not agree to;
- we have told you about an error in the price or description of the item you have ordered and you do not
wish to proceed;
- there is a risk that supply of the items may be significantly delayed because of events outside our
control;
- we have suspended supply of the items for technical reasons, or notify you we are going to suspend them
for technical reasons, in each case for a period of more than 30 days; or
- you have a legal right to end the contract because of something we have done wrong.
- How to cancel. If you wish to cancel a contract then please contact [email protected]
- Refunds and returns policy.
Buyers have the following refund and return rights:
Returns
- Returning items after ending the contract. If you end the contract for any reason after items
have been
dispatched to you or you have received them, you must return them to us. We will provide an insured return
shipping label at the cost of £9.00 this will be deducted from your refund. You must either return the goods in
person to where you bought them or post them back to us or (if they are not suitable for posting) allow us to
collect them from you. Please email customer services at [email protected]
for a return label or to arrange a
collection. If you are exercising your right to change your mind you must send off the goods within 14 days of
telling us you wish to end the contract.
- Eligibility. To be eligible for a return, your item must be unused (with the seal unbroken)
and in the same
condition that you received it. It must also be in the original box and packaging.
- Evidence of purchase. To complete your return, we require a receipt or proof of purchase,
such as a receipt or
order confirmation.
- When we will pay the costs of return. We will pay the costs of return:
- if the items are faulty or misdescribed; or
- if you are ending the contract because we have told you of an upcoming change to the item or these terms,
an error in pricing or description, a delay in shipping due to events outside our control or because you
have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the
costs of return.
- What we charge for collection. If you are responsible for the costs of return and we are
collecting the item
from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as
our charges for standard shipping,
- Deductions from refunds. If you are exercising your right to change your mind:
- Return shipping costs. The cost of return shipping will be deducted from your refund.
Refunds (if applicable)
- How we will refund you. Once your return is received and inspected, we will send you an email
to notify you
that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you approved, then your refund will be processed, and a credit will automatically be applied to your credit
or debit card or original method of payment, no later than 14 days after the day on which we received the
returned items (or if we haven’t yet dispatched the items to you, 14 days after the day on which you informed us
of the cancellation).
- Shipping refunds: We are unable to refund shipping costs when returning an item. Any shipping
costs paid will
be deducted from your refund. Unless we agree to pay the costs for returning the item as set out in 8d above.
- Late or missing refunds (if applicable). If you haven’t received a refund yet, first check
your bank account,
and then we recommend you first contact your credit card company or bank.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
These Terms & Conditions were last updated on the 27th May 2022
