On our website under the heading ‘log in’ will be an option to either log in to an existing account, or sign up to a new account by using a valid email address and password.
You can contact us by emailing [email protected] for any enquiries you may have.
At this moment in time Laced does not offer any discounts or promo codes for the site. Any future offers for discounts or promotions will be sent to you via email so please register a Laced account for updates on this.
On both sides of every transaction, the trade is anonymous, meaning that only us at Laced know the participants and therefore the buyers don’t know who is selling, and sellers don’t know who is buying, that is all handled through us safely and securely.
You can withdraw funds from your wallet at any time in Sterling (£), Dollars ($) or Euros (€) subject to exchange rate. If you wish to use one of these options and make a withdrawal in currencies other than sterling, please email [email protected] before requesting a withdrawal and our team will manage his transaction for you.
At Laced we have a dedicated expert team of staff who are responsible for checking every product that is sent to us, to make sure it is 100% authentic, never been worn, and not damaged in any way. Once a trainer clears our checklist for each criterion, only then can it be sent out to the buyer.
At this moment in time, you can only purchase items on Laced in Sterling (£)
Our average delivery time is two working days for the majority of orders, but in some situations can be up to 5 working days in busy periods.
When you purchase a product, the seller has two working days to ship the item to us, if they do not meet this requirement you as a buyer will receive a full refund, the seller will be fined, and their account with us will be suspended.
All shipping costs are calculated at checkout, and all customers are responsible for customs fees & taxes depending on your country or region. Laced is not responsible for any fees or charges you may incur once your order reaches you.
At this moment in time Laced offers a no refunds policy for received items, as the sellers on Laced are private individuals and thus do not provide returns on their items. We merely act as a broker between the buyer and the seller and for that reason we are unable to offer returns on the items sold at Laced.
If an item you buy is flagged for any reason during the authentication check, you will receive a full refund, and the seller of the item will be fined and banned from using our site. Alternatively, if the same item becomes available at the same or lower price, we will contact you and purchase this item for you and refund the difference, depending on your preference.
Once an item is sold, you have two working days to send us your item, if this deadline isn’t met the buyer will be refunded and you will be fined and banned from our site.
We do offer free shipping for all sellers in the UK if the item is shipped within 2 working days, After which there is a surcharge of £15.
As soon as your item has passed authentication money becomes available in your account wallet, you can use this money as Laced credit against other purchases, or if you wish to withdraw the money, it will be available in your bank account within 24 hours of the request. At this time Laced does not offer payment via PayPal.
Once an item is sold, there is no way you can cancel the purchase if you change your mind. Therefore the transaction must be completed in conjunction with the T&C’s, ensuring that the item is sent within two working days or risk a fine and having your account closed on our platform.
No, currently we do not offer a facility for this. Therefore if you have multiple items that have sold, unfortunately, you must send them in individual boxes.
The money you have requested to be withdrawn will be in your bank account within 24 hours of the request if you wish for Sterling (£), however if you seek this transaction to be in either US Dollars ($) or Euros (€) you will have to wait 2-3 working days for this to clear.
If for any reason the item you send to us is flagged, the buyer will receive a full refund and your item will be returned to you, and you may incur a ban from our site depending on the fault with the product.
For UK sellers its £8, and for EU sellers it’s £15 per item.
Our fees are a flat 20% across our whole platform this fee is deducted from the total sale price and is to cover payment processing fees and authentication.