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FAQ

General

How do I create an account with Laced?

On our website under the heading ‘log in’ will be an option to either log in to an existing account, or sign up to a new account by using a valid email address and password.

How can I contact Laced?

You can contact us by emailing [email protected] for any enquiries you may have.

Do you offer discounts and promo codes?

At this moment in time Laced does not offer any discounts or promo codes for the site. Any future offers for discounts or promotions will be sent to you via email so please register a Laced account for updates on this.

Is Laced an anonymous marketplace?

On both sides of every transaction, the trade is anonymous, meaning that only us at Laced know the participants and therefore the buyers don’t know who is selling, and sellers don’t know who is buying, that is all handled through us safely and securely.

Can I withdraw money from my account in any currency?

You can withdraw funds from your wallet at any time in Sterling (£), Dollars ($) or Euros (€) subject to exchange rate. If you wish to use one of these options and make a withdrawal in currencies other than sterling, please email [email protected] before requesting a withdrawal and our team will manage his transaction for you.

What is the authentication process for products?

At Laced we have a dedicated expert team of staff who are responsible for checking every product that is sent to us, to make sure it is 100% authentic, never been worn, and not damaged in any way. Once a trainer clears our checklist for each criterion, only then can it be sent out to the buyer.

Buying

Can I buy items in any currency on Laced?

At this moment in time, you can only purchase items on Laced in Sterling (£)

How long does it take to receive my order(s)?

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Our average delivery time is two working days for the majority of orders, but in some situations can be up to 5 working days in busy periods.

What happens if I buy a product and the seller doesn’t ship?

When you purchase a product, the seller has two working days to ship the item to us, if they do not meet this requirement you as a buyer will receive a full refund, the seller will be fined, and their account with us will be suspended.

How much is the shipping cost for buyers?

All shipping costs are calculated at checkout, and all customers are responsible for customs fees & taxes depending on your country or region. Laced is not responsible for any fees or charges you may incur once your order reaches you.

Can I get a refund if I don’t like what I have purchased?

At this moment in time Laced offers a no refunds policy for received items, as the sellers on Laced are private individuals and thus do not provide returns on their items. We merely act as a broker between the buyer and the seller and for that reason we are unable to offer returns on the items sold at Laced.

What happens if an item I buy gets flagged during the authentication process?

If an item you buy is flagged for any reason during the authentication check, you will receive a full refund, and the seller of the item will be fined and banned from using our site. Alternatively, if the same item becomes available at the same or lower price, we will contact you and purchase this item for you and refund the difference, depending on your preference.

Selling

How long do I have to ship my product once it's been sold?

Once an item is sold, you have two working days to send us your item, if this deadline isn’t met the buyer will be refunded and you will be fined and banned from our site.

Do you offer free shipping for sellers?

We do offer free shipping for all sellers in the UK if the item is shipped on the same day that it is sold, the item must be dropped off with Royal Mail for before 3:30 PM that day.

How and when do I get paid when my item sells?

As soon as your item has passed authentication money becomes available in your account wallet, you can use this money as Laced credit against other purchases, or if you wish to withdraw the money, it will be available in your bank account within 24 hours of the request. At this time Laced does not offer payment via PayPal.

Can I cancel a trade once an item has sold?

Once an item is sold, there is no way you can cancel the purchase if you change your mind. Therefore the transaction must be completed in conjunction with the T&C’s, ensuring that the item is sent within two working days or risk a fine and having your account closed on our platform.

As a seller can I ship multiple items in one box?

No, currently we do not offer a facility for this. Therefore if you have multiple items that have sold, unfortunately, you must send them in individual boxes.

How long does it take for money I withdraw to go into my bank account?

The money you have requested to be withdrawn will be in your bank account within 24 hours of the request if you wish for Sterling (£), however if you seek this transaction to be in either US Dollars ($) or Euros (€) you will have to wait 2-3 working days for this to clear.

What happens if an item I am trying to sell gets flagged in the authentication process?

If for any reason the item you send to us is flagged, the buyer will receive a full refund and your item will be returned to you, and you may incur a ban from our site depending on the fault with the product.

How much is the shipping cost for sellers?

For UK sellers its £8, and for EU sellers it’s £15 per item.

How much of a percentage of the sale do Laced take?

Our fees are a flat 20% across our whole platform this fee is deducted from the total sale price and is to cover payment processing fees and authentication.